We strongly believe that in order for a company to fulfill its mission, it has to stay true to its values and most of all it has to cherish its people. Our people are indeed what makes the difference and we’re proud to say that our family of Yource Bulgaria friends recognizes the value of the social responsibility and its power to change lives and to make them better. Empathy, support, generosity and an open heart have all become key-elements in Yource Bulgaria’s team-spirit and have formed high ethical standards for all our people to live up to.
We endorse the definition of Corporate Social Responsibility as proposed by the World Bank:
Corporate Social Responsibility is the commitment of business to contribute to sustainable economic development – working with employees, their families, the local community and society at large to improve the quality of life, in ways that are both good for business and good for development.
The Four Pillars of Yource Bulgaria’s Approach to Corporate Social Responsibility
Ethics The Yource Bulgaria Code of Business Conduct and Ethics mandates that we conduct our business with the ethical standards set forth in that Code and in accordance with all applicable laws, rules and regulations. We strive to act as a responsible corporate citizen and lend our expertise to help engage in constructive public dialogue and informed debate on issues of importance to the Company, the contact center industry and the communities in which we operate.
Employees Yource Bulgaria is committed to developing the full potential of our employees. We respect and value each of our employees and observe the fundamental tenets of human rights, safety and nondiscrimination in the workplace. We fairly compensate our employees for their contributions, provide meaningful performance feedback to them and offer them professional development and training opportunities. We encourage accountability and employee involvement in issues affecting the workplace to help improve safety and work conditions, as well as our efficiency and our business. We also recognize that best practices in this important area continue to evolve and that, accordingly, we must learn and evolve as a business as well.
Community Yource Bulgaria fully considers social, cultural, environmental, governmental and economic factors when evaluating project development opportunities.
The employment of local community members is a priority. Yource Bulgaria respects the interests of all members of the communities in which we conduct business and encourages open and constructive dialogue and interaction with them. We take the responsibility to listen carefully, be responsive and provide information that is accurate, appropriate and timely.
Environment, Health and Safety Yource Bulgaria has a responsibility to protect and enhance the environment on the sites where we operate. We encourage wise environmental stewardship and diligently apply proven management controls to achieve this goal.