Case Studies
Customer Loyalty Program
Industry: Consumer Goods
Company Size: 19.000 + employees
HQ Location: Atlanta, GA , US
Type: Public Company; Fortune 500
How our people made the difference:
- Оur Consumer Experience Representatives drove the NPS within the first 4 months after go-live from 38% to 75%
- 94% of our customers explicitly expressed their satisfaction with the service we provided to them!
Client Success Story
Customer Care
Industry: Manufacturing, E-commerce
HQ Location: Lausanne, Switzerland
Company Size: 201 to 500 Employees
Type: Private
How our people made the difference:
- Our customer care agents succeed keeping up the service level above 80% and handling all incoming emails in the frame of 3 days
Client Success Story
Customer Sales Solutions
Industry: Food & Beverage industry
HQ Location: Rhine Straelen, Germany
Company Size: 10 000 + employees
Type: Private Company
How our people made the difference:
- By synchronizing promotion and action plans and applying collaborative approach our people succeeded to secure hard targets like:
- 80% customer reachability;
- 4 times increasing the conversion rate - reaching steady levels of 20 to 25%;
- 20% increase of the revenue
- Improved customer experience.
Client Success Story
Customer Sales Solutions
Industry: Oil & Energy Sector
HQ Location: Kontich, Belgium
Company Size: 51-200 employees
Type: Public limited liability corporation (NV)
How our people made the difference:
Over the years we developed the necessary processes, which enabled our team to successfully execute consumer retention, signing of new clients and contract handling.
- 55% inbound conversion;
- 85% signed ratio;
- 85% retention;
Client Success Story
Account Management Web services
Web technology services, Online marketing solutions
HQ Location: Amsterdam, The Netherlands
Company Size: 201 to 250 Employees
Type: Private
How our people made the difference:
- By using an elaborate recruitment process we have successfully hired the right talents with the desired skills, competence and enthusiasm.
- 5 000 + Websites in the 1st Year;
- 8 000 + Websites for 6 month in 2018
- 3 new Markets in 2018
Client Success Story
