23 October 2017

Yource Bulgaria join forces with the second largest Benelux contact center group Mifratel

On October 12th 2017 Yource Bulgaria has realized a new strategic change of ownership by joining forces with MIFRATEL Group.
Mifratel is established in 2002 and is the second largest contact center group in the Benelux. The company operates on both Belgian and Dutch contact center markets, which are very competitive, dynamic and subject to constant change.
Sharing the same values and business philosophy, both Euroccor and Mifratel through this joint venture will be achieving a new milestone in customer service excellence. Joining forces and experience with MIFRATEL, Euroccor will be able to respond even better to the rapidly changing market conditions by offering diversity in services, new strategic and innovative approach towards customers.
Our CEO, Mr. Stefan Dermul, commented:  “With the entry of the Mifratel Group in the shareholdership of Yource Bulgaria, the company embarks on an intense cooperation with one of the
leading contact centers in the Benelux. Mifratel is renowned for the high quality of its services and customer‐centric focus. We share this philosophy with Mifratel and I’m convinced that the joint venture will be beneficial for our customers.”