The New Year started with great news for us at Yource Bulgaria We are very proud to announce that for third year in a row we have fulfilled the European Contact Center Standard - EN 15838 requirements, remaining the only ECCS certified Contact Center in Bulgaria.
Developed in response to a European Commission mandate, the EN 15838 standard aims to encourage the development of CCC services that are not only effective, high quality and cost-efficient but also meet customer expectations. An audit against the EN 15838 standard delivers a better performing business and customer satisfaction.
EN 15838 BENEFITS
Applicable to in-house and outsourced contact centers, EN 15838 can help to improve service on helplines, in customer service centers, sales or helpdesk environments. Implementing and certifying an EN 15838 compliant CCC system opens the door to improve:
- Customer satisfaction
- Management and organization
- Employee satisfaction, skills, capabilities and retention
- Problem identification and solving
- Competiveness, through cost savings