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A Pre-Audit ECCS (EN 15838) took place yesterday at Yource Bulgaria (ECCS is important international standard on quality requirements for customer contact centres). The offices of our company hosted the visit of the auditor whose aim was to acquire more in-depth knowledge of Yource Bulgaria and to plan the upcoming Certification audit. The pre-audit was successful! The management would like to express their gratitude and respect to all friends of...

The time between September 10th and September 17th was again dedicated to celebrating the International Contact Centre Week. The offices of Yource Bulgaria hosted various events, among which a Sweet Day with a Smile Attitude, a Trashball tournament (‘basketball’ with paper balls and trash bins) and a Hat Day when all employees brightened up the office atmosphere by wearing a funny hat. The main focus of the week was the Yource...

Yource Bulgaria is scheduled to participate in the event “Career in Bulgaria. Why not?”. The job fair will take place on September 12th in The Inter Expo Center – Sofia, Bulgaria.  In 2012 the event was under the patronage of the President of Republic of Bulgaria – Rosen Plevneliev.  During the job-fair Yource Bulgaria will present itself in a new and innovative way and interested candidates (mainly people with...

An ISO Recertification audit took place in Yource Bulgaria last week. The auditors visited Yource Bulgaria’s office in Sofia on July 18th and the office in Veliko Tarnovo on July 19th. The result of these visits is more than satisfactory – The Recertification of ISO 9001: 2008 of Euroccor is successful!   We would like to use this opportunity to say a huge Thank You to our wonderful team of professionals – it was you and...

An ISO Recertification audit will be taking place in Yource Bulgaria on July 18th and July 19th.   The auditors will visit both offices of Yource Bulgaria in Sofia and in Veliko Tarnovo. The Sofia office will welcome the specialists on Thursday, whereas the office in Veliko Tarnovo will be hosting the audit on Friday.

The employees of Yource Bulgaria have already been involved in Charity campaigns over the past few years (Donations to the Pediatric Oncology Department at the University Hospital "Tsaritsa Yoanna – ISUL"; Supporting the Christmas Cards campaign of Unicef, donations to the orphaned children in Doganovo, etc..) but now the team has decided to take this to a higher level by developing a strategic plan for launching a whole series of...

The International Contact Centre Week took place between September 10th and September 17th so Yource Bulgaria decided to honour it by organizing various events for its dedicated team of professionals.   The week kicked off with a special exhibition under the motto of “The Smile Attitude”, since this really is the only appropriate way to serve a customer. Pictures were taken of Yource Bulgaria’s smiling employees during...

Yource Bulgaria is taking the next big steps towards a higher level of structural organization, development, management and professionalism overall. A part of this new strategic plan is the Project “Horizon Euroccor 2013”.   The final goal of the project is to achieve the ECCS or European Contact Center Standard certification. This standard is an initiative of the European Commission. Until now in Europe only 75 contact centers...