Our Blog

17 July 2013

ISO Recertification audit taking place in Yource Bulgaria

An ISO Recertification audit will be taking place in Yource Bulgaria on July 18th and July 19th.   The auditors will visit both offices of Yource Bulgaria in Sofia and in Veliko Tarnovo. The Sofia office will welcome the specialists on Thursday, whereas the office in Veliko Tarnovo will be hosting the audit on Friday.
3 June 2013

Yource Bulgaria employees launching Charity initiatives

The employees of Yource Bulgaria have already been involved in Charity campaigns over the past few years (Donations to the Pediatric Oncology Department at the University Hospital "Tsaritsa Yoanna – ISUL"; Supporting the Christmas Cards campaign of Unicef, donations to the orphaned children in Doganovo, etc..) but now the team has decided to take this to a higher level by developing a strategic plan for launching a whole series of...
24 September 2012

Yource Bulgaria celebrating the International Contact Centre Week

The International Contact Centre Week took place between September 10th and September 17th so Yource Bulgaria decided to honour it by organizing various events for its dedicated team of professionals.   The week kicked off with a special exhibition under the motto of “The Smile Attitude”, since this really is the only appropriate way to serve a customer. Pictures were taken of Yource Bulgaria’s smiling employees during...
27 August 2012

Yource Bulgaria launching a certification process in accordance to ECCS

Yource Bulgaria is taking the next big steps towards a higher level of structural organization, development, management and professionalism overall. A part of this new strategic plan is the Project “Horizon Euroccor 2013”.   The final goal of the project is to achieve the ECCS or European Contact Center Standard certification. This standard is an initiative of the European Commission. Until now in Europe only 75 contact centers...