23 October 2017
Yource Bulgaria join forces with the second largest Benelux contact center group Mifratel
On October 12th 2017 Yource Bulgaria has realized a new strategic change of ownership by joining forces with MIFRATEL Group. Mifratel is established in 2002 and is the second largest contact center group in the Benelux. The company operates on both Belgian and Dutch contact center markets, which are very competitive, dynamic and subject to constant change. Sharing the same values and business philosophy, both Euroccor and Mifratel through this...
3 May 2017
7 Tips to Improve Your Prospects in an Interview
If you impress your interviewers, you'll improve your chances of landing the job you really want. No matter how good your people skills may be, interviews are always a stressful time. You're meeting a group of people you're unfamiliar with; you don't know what they like or what they're looking for, no matter how much you prepare. However, these 7 tips will help you impress your interviewers--regardless of who...
21 April 2017
Team Building 2017 is ahead! Time to have fun again!
It’s finally time again for our Team Building 2017. Every year, no matter if it’s Rafting (like last year), Quest games or just get together, our team buildings are always memorable. Apart from getting to know each other better and making new friends we definitely know how to have a lot fun! Another day full of fun, games, laughter and just good mood is ahead of us – Yource Bulgaria Team building 2017! This year we will go...
3 February 2016
ECCS (EN 15838) yearly audit at Yource Bulgaria was successful
The New Year started with great news for us at Yource Bulgaria We are very proud to announce that for third year in a row we have fulfilled the European Contact Center Standard - EN 15838 requirements, remaining the only ECCS certified Contact Center in Bulgaria. Developed in response to a European Commission mandate, the EN 15838 standard aims to encourage the development of CCC services that are not only effective, high quality and...
11 December 2015
Job Promotion - Denitza Koeva - Contact Center Manager
Today we are happy and grateful that Denitza Koeva, currently holding the position of Deputy Contact Center Manager, has accepted our CEO's offer to promote her to Contact Center Manager, effective January 1, 2016. In her current role, Denitza has proven many times over her ability to take firm yet well-reflected decisions, to lead by example, skill and knowledge and negotiate successfully with potential and actual clients, as well as...
8 May 2015
Subway extension to Yource Bulgaria offices opens.
Today, 8th of May, the extension of line 1 of the Sofia subway will be a fact and the subway will be reaching our office and Business Park Sofia. The underground access is within walking distance (150 m) of our office. The total cost of the project amounts to € 44M and the new segment will be used by more than 42,000 people on a daily basis. It will facilitate and shorten the daily travelling of our employees substantially.
6 February 2015
First surveillance audit EN15838 (ECCS) at Yource Bulgaria successful
This week Yource Bulgaria was undergoing its first EN 15838:2009 (ECCS) annual surveillance audit. For 2 and half days Mr. Rulev from SGS was checking how compliant we are in our work to the standard’s requirements. We are proud to announce that Yource Bulgaria was confirmed as completely compliant with the strict requirements of the EN 15838 standard and therefore well established in providing a high quality service to its clients. Mr....
14 September 2014
Controlling audit ISO 9001: 2008 at Yource Bulgaria successful
In regards to Yource Bulgaria’s ISO 9001: 2008 standard certificate , a controlling audit took place at the offices of the company in the towns of Sofia and Veliko Tarnovo. The dates of the audit were September 11th and 12th. The audit was held by an external company – “Intertek” – and was completed successfully! The management would like to thank all friends of Yource Bulgaria for their continuous...
18 July 2014
Supported Charity Campaign gives fruit
Ever since the start of the charity campaign launched by Idea In Action, Yource Bulgaria's friends have been avid supporters of this noble act of kindness. The mission of Idea In Action combines charity with environmental awareness and quite naturally drew us in as a Green-Thinking and Socially Responsible team. By doing something as simple as collecting plastic caps we can actually make the lives of orphaned children at least a bit...
11 June 2014
Yource- Bulgarians relay racing for charity in "Business Run"
Yource Bulgaria took part in a charity relay race last Sunday. The event took place in Business Park Sofia and was called "Business Run" . Over 100 teams from various companies and organizations supported the project focused on fundraising for developing Centres for Maternal and Child Health in Bulgaria under the slogan of “Best start for every child” . The cause is a partnership established between UNICEF and Postbank. Our...