Our Blog

What is it that brings foreigners to Bulgaria and what makes them stay? Today we are going to discuss all that we noticed over the years, even though the reasons and possibilities are endless and impossible to describe in a single blog post. This post will be interesting for you, if you are: Thinking about a move to Bulgaria for work or study. Already living in Bulgaria and looking for some fun content. Looking to outsource work in Bulgaria, and...

Last week we discussed how you can improve the average response time of your customer service team. A big part of that topic was building templates, and as templates go so much further; we've decided to dedicate an entire article for you so that you know exactly how to go about working with templates. This article is going to be interesting for you, if you are; Working in or with a client contact team and want to improve your knowledge....

We have a lot of sunny days ahead of us, and we want to give you some insider tips on things to do to have the summer of your lives.  As there are already many top 5 lists on this matter, we tried to go a little beyond to share some real hidden gems. This post is interesting for you if you are: Living or working in Bulgaria as an expat or foreign student A local looking for things to do in his or her home country Someone who is planning a...

Throughout the years, we have learned that average response times become more and more important in customer service. As a way to excel in the eyes of your customers, rocket speed response times drastically improve their experience with your company. As a multilingual contact center operating in a multitude of different industries, we have tried many different approaches and learned to know what works. Today we are going to share our 4 steps to...

If you've read our previous article (​ 5 Reasons Why Bulgaria is the Perfect Destination for BPO ),  you already know there are enough reasons to outsource (parts of) your business to Bulgaria. While in our last post we spoke about BPO more generally, today we're diving deep into our own field: the world of contact centers. Although the location is an important factor, you still have to choose a partner that you can build a great...

Today, we are going to discuss what makes Bulgaria one of the most popular destinations for BPO. You will find this article highly valuable if you are: A person who is looking for a job in the BPO scene.  A business that is wondering where to outsource its customer service or sales department.  An organization which is interested in finding new talent abroad. Business process outsourcing (BPO) can be extremely challenging because a...

The outbreak of the coronavirus (COVID-19) and the global pandemic has forced many companies and people to work from home. If you're new to working remotely, these tips for remote and home-office work can help you stay productive and maintain balance. Working from home has some advantages—no need to commute, having access to your own kitchen, being able to dress comfortably, and having more flexibility in your schedule. However,...

Top benefits in starting a job in Customer service   Are you a recent graduate or just looking to make a career change? Looking for an entry into a line of business, and not exactly sure where to start? Why not consider a role in customer service? While likely not your first choice, and possibly also something you may not have even considered, a role in customer service can be a great opportunity! There are many benefits in the role of...

Why Bulgaria? Whether you’re searching for a job opportunity in a foreign country or you want to experience new culture or maybe you’re simply an adventurer looking for a new place to discover, welcome to Bulgaria – the undiscovered pearl of Europe. Bulgaria with a population of 7.5 million is situated in Southeast Europe and has borders with Romania, Serbia, Macedonia, Greece, and Turkey. To the east, it has a glorious...

We all know how stressful the first day at your new job can be. Although you’re probably excited, usually those first days can be also very nerve-racking. First impressions are everything, and if you want to show that you were the right pick, you need to be well prepared. Here some tips on how to impress your boss and coworkers on your first day. 1.    Plan your time and start early Time management is a very essential skill...