Our Blog

Dear visitor, our company name has been changed from Euroccor AD to “Yource Bulgaria AD”.  The change in name is the result of a unanimous decision by the company's shareholders. We have been a partner of the international Yource Group ever since October 2017 and this change of company name will strengthen our image in and outside the Yource Group. We will align and better identify with the Yource facilities in...

10 Amazing places to visit in Bulgaria, other than the Black Sea   Bulgaria is one of the most underrated countries in Europe. Most tourists who choose Bulgaria as a holiday destination focus only on the Black Sea coast, not knowing how beautiful and culturally rich Bulgaria actually is. Yet the country offers so many diverse attractions and the list of best places to visit in Bulgaria is really long. Today we selected for you 10 of the...

If you are on the verge of making a decision to explore the world and live in another country, probably you have no idea where to start, which country will give you great experience and where you can work and have a good life standard. For many western-European expats Bulgaria doesn’t even exist on their lists, let alone working in the BPO sector or so-called contact centers. Bulgaria, unlike other European countries who are popular as a...

Everyone who has ever lived abroad, no matter where knows that relocating to another country can be a very time-consuming and difficult process. If you have never lived abroad before probably you have no idea how to prepare or where to start. To save you some time and make this process easier for anyone who needs a little help, we have prepared an article with the basic tips and advice for you. Here are the 8 most important tips before you move...

Today we want to take you through the onboarding process for new employees in Yource Bulgaria. Moving abroad or even just changing your company can be a tough decision, but after reading this post you will have a much better idea of what you can expect! This post will be very valuable to you if you are: Doubting if Yource Bulgaria is the right fit for you Going to start working at Yource Bulgaria soon A recruiter who wants to learn more...

What is it that brings foreigners to Bulgaria and what makes them stay? Today we are going to discuss all that we noticed over the years, even though the reasons and possibilities are endless and impossible to describe in a single blog post. This post will be interesting for you, if you are: Thinking about a move to Bulgaria for work or study. Already living in Bulgaria and looking for some fun content. Looking to outsource work in Bulgaria, and...

Last week we discussed how you can improve the average response time of your customer service team. A big part of that topic was building templates, and as templates go so much further; we've decided to dedicate an entire article for you so that you know exactly how to go about working with templates. This article is going to be interesting for you, if you are; Working in or with a client contact team and want to improve your knowledge....

We have a lot of sunny days ahead of us, and we want to give you some insider tips on things to do to have the summer of your lives.  As there are already many top 5 lists on this matter, we tried to go a little beyond to share some real hidden gems. This post is interesting for you if you are: Living or working in Bulgaria as an expat or foreign student A local looking for things to do in his or her home country Someone who is planning a...

Throughout the years, we have learned that average response times become more and more important in customer service. As a way to excel in the eyes of your customers, rocket speed response times drastically improve their experience with your company. As a multilingual contact center operating in a multitude of different industries, we have tried many different approaches and learned to know what works. Today we are going to share our 4 steps to...

If you've read our previous article (​ 5 Reasons Why Bulgaria is the Perfect Destination for BPO ),  you already know there are enough reasons to outsource (parts of) your business to Bulgaria. While in our last post we spoke about BPO more generally, today we're diving deep into our own field: the world of contact centers. Although the location is an important factor, you still have to choose a partner that you can build a great...